Yello Landscape and Design Limited is referred to as “we” in this privacy policy.
The protection of your personal information is an important concern to which we pay special
attention.
This privacy policy answers frequently asked questions about the kinds of personal information
we collect from you and how it is used.
Please note, the privacy practices set forth in this privacy policy are for this company only.
Additionally, if you link to or otherwise visit any other websites, please review the privacy
policies posted on those sites.
Should you have any questions or concerns regarding this privacy policy, please contact the data
protection manager at: contact@yellolandscapeanddesign.com
1. What types of personal information do we gather?
We may collect and process a range of personal information including:
• Identifiers: Such as a real name, alias, postal address, telephone number, online
identifier, internet protocol address, email address.
• Commercial Information: Such as transaction and purchase information and history.
• Financial Information: Such as your bank account number, credit card number, debit
card number or any other financial information.
• Technical and Usage Information: Such as login data, browser type and version, time
zone setting and location, browser plug-in types and versions, operating system and
platform, and information on other technology on the devices using our websites or
products; information about how you use our website, products and services, such as
browsing history, search history, or other information on interactions with our websites,
applications, products and services. We do not use cookies in any form.
• We do not intend to collect personal information of Children: We do not knowingly
collect personal information from children under 16. Our website is not intended for
children under 16 years of age. If you are under 16, do not use or provide any
information on this website or through any of its features. If you believe we might have
any information from or about a child under 16, please contact us at
contact@yellolandscapeanddesign.com
2. What are the sources of personal information we have gathered?
We collect personal information from a variety of sources, including:
• From You. You may directly give us personal information when you:
o Apply for, purchase, register or use our products and services;
o Receive customer support;
o Request marketing be sent to you;
o Correspond with us in person at trade shows, events, or otherwise;
o Give us feedback or provide us other information when you contact us; or
o When you connect your social media account to your account with us.
• From automated technologies or interactions. As you interact with our website or
application, we will automatically collect Technical and Usage Information (more fully
described in the “What types of personal information do we gather?” Section.) We
collect this data by using server logs and other similar technologies.
• From third parties or publicly available sources. We will receive personal information
from various third parties that confirmed they are authorized to share it with us or other
public sources, such as:
o Consumer reporting agencies, credit reference agencies and publicly available databases;
o Search information providers
3. How is that personal information used by us?
We may use your personal information in the following ways:
• Business Uses, such as:
o Register you as a new customer;
o Process and deliver your order, carry out our obligations arising from any other contracts you enter into with us;
o Manage payments, fees and charges and collect and recover money owed to us;
o Managing our relationship with you by notifying you of product or service information, asking you to leave a review or take a survey
o Fulfil your requests, answer your questions, respond to your comments, and measure how effectively we address your concerns;
o Analyse and develop new products and services, or make suggestions and recommendations to you about goods and services that may be of interest to you;
o Provide customer support; or
o Fulfil any legal obligations we may have.
• Monitoring & Recording: to handle any calls, chats or other interactions with us. Please
be aware that it is our general practice to monitor and in some cases record such
interactions for staff training or quality assurance purposes or to retain evidence of a
particular transaction or interaction.
• Website Experience: for the technical administration of the website; for internal
operations; for customer administration; for product surveys; for troubleshooting; for
information analysis, information analytics, testing, and research and development
purposes; to ensure that content from our site is presented in the most effective
manner for you and for your computer; and as part of our efforts to keep our site safe
and secure.
• Protecting our Rights and Property: to protect our rights or property or that of our
business partners, suppliers, customers or others when we have reasonable grounds to
believe that such rights or property have been or could be affected; to recover debts; to
prevent, detect, identify, investigate, respond, and protect against potential or actual
claims, liabilities and prohibited behavior or activities.
• Information for our Business Partners: to administer and develop our business
relationship with you, the business partner, including sharing information with us, to
enter into or perform a transaction with you, to contact you as part of satisfaction
surveys or for market research purposes.
4. On what legal basis do we gather and use personal information of EU/EEA residents?
We gather and use your personal information for either [(i) the performance of a contract to
which you are party or in order to take steps at your request prior to entering into a contract,
and/or (ii) for direct marketing purposes, and/or (iii) our legitimate interests and in compliance
with your fundamental rights and freedoms and/or (iv) because of a legal obligation, and/or (v)
to protect your vital interests.
Is my personal information transferred or provided to third parties?
The following categories of information (more fully described in the “What types of personal
information do we gather” Section) may be disclosed: Identifiers, Commercial Information,
Financial Information, Technical or Usage Information, Educational or Professional/Employment-
Related Information, such information may be disclosed as follows:
• Service Providers and Third Parties: Subject to their compliance with applicable
legislation and/or this privacy policy, we will also disclose your personal information to
selected non-affiliated third parties, including service providers that perform transaction
processing or servicing functions, credit reference agencies, debt collection agencies,
and/or other companies that provide services on our behalf, professional service
providers, adverse parties who have a legal right to receive such information and their
counsel and experts, law enforcement authorities, and other government authorities.
We will only disclose such information for a legitimate business purposes, such as using
a service provider to assist in the uses outlined in the “How is that personal information
used by us” Section or as otherwise required by law.
• Business reorganizations: Circumstances may arise where, whether for strategic or
other business reasons, we decide to sell, buy, merge or otherwise reorganise our
business. Such a transaction may involve the disclosure of personal information to
prospective or actual purchasers, or the receipt of such information from sellers. It is our
practice to seek appropriate protection for information in these types of transactions.
5. How long will my personal information be kept for?
We will endeavour not to keep your personal information in a form that allows you to be
identified for any longer than is reasonably necessary for achieving the permitted purposes. This
means that information will be destroyed or erased from our systems or anonymized when it
has reached the applicable retention period.
6. Will my personal information be transferred to other countries?
We do not transfer your information to any other country.
7. What security measures are in place to protect my personal information?
We endeavour to protect the security of your personal information. We will seek to maintain
administrative, technical and physical safeguards to protect against loss, misuse or unauthorized
access, disclosure, alteration or destruction of your personal information.
Unfortunately, the transmission of information via the internet is not completely secure.
Although we endeavour to protect your personal information, we cannot guarantee the security
of your personal information transmitted to us or stored on our systems; any transmission is at
your own risk. Once we have received your personal information, we will use procedures and
security features to try to prevent unauthorised access. These procedures include physical,
electronic, and managerial procedures.
8. How do I update or access my personal information?
We ask that you keep your information as up-to-date as possible so you may get the maximum
benefit from us.
9. What specific rights do I have in relation to my personal information based on my
residency?
• European Union and European Economic Area Residents. Depending on the
circumstances, the General Data Protection Regulation “GDPR” may provide you the
right to:
o request access to any personal information we hold about you;
o object to the processing of your information for direct-marketing purposes;
o ask to have inaccurate information held about you amended or updated;
o ask to have your information erased or to restrict processing in certain limited situations;
o request the porting of your personal information to another organization in control of your personal information; and/or
o object to any decision that significantly affects you being taken solely by a computer or other automated process.
If you are a resident of the European Union or European Economic Area that wishes to
make a formal request for information we hold about you, you can contact us, at
contact@yellolandscapeanddesign.com. We will respond to your request consistent
with the GDPR.
10. How do I opt out of being contacted for promotional purposes?
You have the right to ask us not to send you marketing communications. We will usually inform
you (before collecting the personal information) if we intend to use your personal information
for such purposes or if we intend to disclose your information to any third party for such
purposes. You can exercise your right to prevent such processing by checking certain boxes on
the forms we use to collect personal information. You can also exercise the right to prevent such
processing at any time by:
• Email us at contact@yellolandscapeanddesign.com
11. What should I do if I think there has been a breach of the applicable data protection
legislation or this Privacy Policy?
If you consider that the applicable data protection legislation or this policy has not been
followed, then you should raise the matter with us at contact@yellolandscapeanddesign.com .
If you are a citizen of the European Union or European Economic Area, you may make a
complaint at any time to the applicable supervisory authority for data protection issues. We
have appointed a data protection manager who is responsible for addressing any reported data
protection issues related to GDPR, and we would like the opportunity to respond to your
concerns before you approach a supervisory authority so please feel free to contact us at
contact@yellolandscapeanddesign.com
12. Modifications to this Privacy Statement
We reserve the right to modify this Privacy Policy at any time and without prior notice, subject
to applicable legal requirements to notify you or obtain your consent. We will post any changes
on our website so please check regularly for the most recent version of our Privacy Policy. This
version is dated, May 2023.